Shipping Policy for Candy Skin Cares

At Candy Skin Cares, we are committed to providing our customers with a seamless shopping experience. This shipping policy outlines how we process, handle, and deliver your orders.

Shipping Information:

Order Processing:

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • You will receive an email confirmation once your order is processed, along with a tracking number once it has shipped.

Shipping Methods & Delivery Times:

  • We offer several shipping options to ensure the timely arrival of your products:
    • Standard Shipping: Delivery within 5-7 business days.
    • Expedited Shipping: Delivery within 2-3 business days.
    • Overnight Shipping: Next-day delivery for urgent orders.
  • Delivery times may vary based on your location and the shipping method chosen at checkout.

Shipping Rates:

  • Shipping costs are calculated at checkout based on the shipping method and delivery address.
  • Orders over $50 qualify for free standard shipping within the United States.

International Shipping:

  • Currently, we only offer domestic shipping within the United States.
  • If you are located outside of the U.S., please contact us at info@candyskincares.com for potential shipping arrangements.

Order Tracking:

  • Once your order ships, you will receive an email with tracking information to monitor your package’s progress.
  • You can track your order on our website or directly through the carrier’s website.

Delivery Issues:

  • If you have not received your order within the expected time frame, please contact us immediately at info@candyskincares.com.
  • We are not responsible for delays or issues caused by the carrier or incorrect shipping information provided during checkout.

Address Accuracy:

  • Please ensure that the shipping address you provide is correct and complete.
  • Candy Skin Cares is not liable for orders lost due to incorrect or incomplete addresses.

Damaged or Lost Items:

  • If your order arrives damaged or is lost during transit, please contact us at info@candyskincares.com within 7 days of receiving your shipment. We will assist in resolving the issue and ensure you receive a replacement or refund if applicable.

Returns and Exchanges:

Customer Service:

  • For any shipping-related inquiries, please feel free to contact our customer service team at info@candyskincares.com or call us at 309-827-2735.